Shipping Policy

Last updated: September 8, 2026

Thank you for shopping with Manualmaniac™. This Shipping Policy explains how orders are processed, dispatched and delivered.

Order Processing

Orders are reviewed and prepared for shipment before dispatch. Processing time is separate from the estimated delivery time shown below.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, product launches, holidays or periods of unusually high demand, processing may take longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping Options and Estimated Delivery Times

We currently offer the following shipping options:

Standard Shipping

Estimated delivery: 7–14 business days after dispatch

Standard Shipping is our regular tracked delivery service.

Priority Shipping

Estimated delivery: 5–10 business days after dispatch

Priority Shipping places your order in the faster available shipping service. Priority Shipping is not an overnight or guaranteed express-delivery service.

Shipping methods, availability and prices are displayed at checkout and may vary depending on the destination.

Important Information About Delivery Estimates

All delivery times are estimates rather than guaranteed delivery dates.

Business days normally exclude Saturdays, Sundays and public holidays. Delivery may take longer because of circumstances outside our reasonable control, including:

• Customs inspections

• Carrier disruptions

• Severe weather

• Public holidays

• High seasonal demand

• Transportation delays

• Remote delivery locations

• Incorrect or incomplete delivery information

• Events outside our reasonable control

Choosing Priority Shipping reduces the estimated transit time but does not guarantee delivery by a particular date.

We recommend ordering early if the product is required for a specific project, trip, holiday or occasion.

International Shipping

Manualmaniac™ ships to supported international destinations shown at checkout.

International orders may pass through customs. Customs processing times are controlled by local authorities and are not included in our delivery estimates.

Depending on the destination, an order may be subject to:

• Import duties

• Customs charges

• Local taxes

• Brokerage or handling fees

Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Manualmaniac™ does not control these charges and cannot predict their amount.

Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has been dispatched.

Tracking information may take several business days to become active after the shipping confirmation is sent. Temporary gaps between tracking updates are normal, particularly while a parcel is moving between countries or waiting for customs clearance.

A lack of recent tracking updates does not necessarily mean that the parcel has been lost.

Please make sure the email address entered at checkout is correct and check your spam or junk folder if you have not received the shipping confirmation.

Multiple Packages

An order containing multiple products may be shipped in more than one package because products can be stored or fulfilled from different locations.

Packages belonging to the same order may arrive on different dates and may have separate tracking numbers. You will not be charged additional shipping fees solely because we divide an order into multiple packages.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at diytoolstore1@outlook.com. We will try to update the information, but we cannot guarantee that changes will be possible once processing or shipping has begun.

Manualmaniac™ is not responsible for delays, failed deliveries or lost parcels caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal or failure to collect the parcel, the customer may be responsible for the cost of reshipping it. Where permitted by law, actual shipping and return costs may be deducted from a requested refund.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

1. Review the tracking information.

2. Check that the delivery address is correct.

3. Check with household members, neighbours, reception areas or safe locations.

4. Contact the local carrier if its information is shown in the tracking history.

5. Contact us at diytoolstore1@outlook.com if you still cannot locate the parcel.

Please allow a reasonable amount of additional time for customs or carrier delays. Our support team will help review the tracking information and, where appropriate, open an investigation with the carrier.

Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If tracking remains inactive beyond the expected delivery period, contact us so we can investigate. Carrier investigations may take additional time to complete.

If the carrier confirms that a parcel was lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

Packages Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

• Check the delivery address in your order confirmation

• Look around the delivery location and any designated safe place

• Ask household members, neighbours, reception staff or building management

• Contact the carrier for delivery details

• Allow up to 48 hours, as some carriers may mark a parcel as delivered shortly before completing delivery

If the package is still missing after these checks, contact us at diytoolstore1@outlook.com. We will review the case and help request available delivery confirmation from the carrier.

Manualmaniac™ is not responsible for theft or loss occurring after confirmed delivery, except where applicable law provides otherwise.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

If the package or product arrives damaged, components are missing or you receive the wrong item, contact us at diytoolstore1@outlook.com within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs or video of the product

• Photographs of the packaging and shipping label

• Photographs of all items and components received

Keep the product and packaging until the claim has been resolved. We will review the information and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

Refused and Unclaimed Deliveries

If a package is refused or remains unclaimed and is returned to the sender, any refund will be processed after the returned parcel has been received and inspected.

Where permitted by law, original shipping fees, return costs, customs charges and other expenses incurred because of the refusal or failure to collect the package may be deducted from the refund.

Refusing delivery is not a substitute for submitting an authorised return request.

Priority Shipping Fees

Once a Priority order has entered processing or has been dispatched using the selected Priority service, the Priority Shipping fee is non-refundable unless:

• We sent the wrong product

• The product arrived defective or damaged

• The Priority service was not provided because of an error on our part

• A refund is required by applicable law

Carrier or customs delays outside our reasonable control do not automatically qualify for a refund of the Priority Shipping fee.

Order Cancellations

We begin preparing orders shortly after they are placed.

If you wish to cancel or change an order, contact us as soon as possible at diytoolstore1@outlook.com. We cannot guarantee cancellation or modification once the order has entered processing or has been dispatched.

Orders that have already shipped must follow our Return and Refund Policy.

Contact Us

For questions about shipping, tracking or delivery, contact:

Manualmaniac™ Customer Support
Email: diytoolstore1@outlook.com
Address: Carrer del Doctor Vicent Zaragoza, 46020 València, Valencia, Spain