Return and Refund Policy

We want you to feel confident when shopping with Manualmaniac™. Please review the policy below before requesting a return.

30-Day Return Policy

You have 30 days from the date your order is marked as delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received

• Show no signs of wear, installation, damage, misuse or modification

• Include all original components, adapters, accessories and documentation

• Be returned in its original packaging

• Include valid proof of purchase

Manualmaniac™ reserves the right to refuse a return or reduce the refund amount if the product is returned incomplete, used, damaged or in a condition that prevents it from being resold, except where prohibited by applicable law.

How to Request a Return

To request a return, contact us at diytoolstore1@outlook.com and include:

• Your full name

• Your order number

• The reason for the return

• Clear photos or a short video of the item and packaging, when relevant

If your return is approved, we will provide the return address and shipping instructions. Please do not send a product to the address shown on the shipping label, as this may not be our authorized returns facility.

Items returned without prior authorization may not be accepted or refunded.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong product, or the product no longer being required, the customer is responsible for the return shipping cost.

If the item is confirmed to be defective, damaged on arrival or different from what was ordered, Manualmaniac™ will provide an appropriate solution, which may include a replacement, refund or prepaid return label.

Original shipping charges and any optional express-delivery fees are non-refundable unless the return is caused by our error or applicable law requires otherwise.

We strongly recommend using a tracked return service. Manualmaniac™ cannot be responsible for return packages lost or damaged in transit when the customer arranged the return shipment.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, missing components or different from the product ordered, contact us within 7 days of delivery at diytoolstore1@outlook.com.

Please include your order number and clear photos or video showing:

• The product and the reported issue

• All included components

• The packaging

• The shipping label

We will evaluate the claim and provide an appropriate resolution. Depending on the circumstances, this may include troubleshooting assistance, replacement parts, a replacement product or a refund.

Do not discard the product or packaging until the claim has been resolved.

Products That Cannot Be Returned

Unless required by applicable law, we cannot accept returns for:

• Products that have been used, installed, altered or modified

• Products damaged through misuse, improper storage or incorrect operation

• Products used beyond their stated specifications or torque limits

• Items with missing parts, adapters, accessories or original packaging

• Gift cards

• Clearance or final-sale items clearly identified as non-returnable before purchase

• Items returned after the applicable return period

• Products purchased from an unauthorized third-party seller

This policy does not limit any mandatory consumer rights that apply in your country or region.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to request a return for the original product and, once the return is approved, place a new order separately.

If you received an incorrect or defective item, contact us before placing another order so our support team can provide the appropriate solution.

Order Cancellations and Address Changes

We begin processing orders shortly after they are placed. If you need to cancel your order or change the delivery address, contact us as soon as possible at diytoolstore1@outlook.com.

We cannot guarantee that a cancellation or address change will be possible once an order has entered processing or has been dispatched. Orders that have already shipped must follow the standard return procedure.

European Union and EEA Right of Withdrawal

If your order is delivered to the European Union or European Economic Area, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable consumer law.

To exercise this right, contact us at diytoolstore1@outlook.com with a clear statement that you wish to withdraw from the purchase.

After notifying us, you must return the goods within 14 days. Unless the product is defective, incorrect or applicable law provides otherwise, you are responsible for the direct cost of returning the goods.

You may inspect the product as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functionality.

Your statutory right of withdrawal remains separate from our voluntary 30-day return policy.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. The time required for the funds to appear in your account depends on your bank or payment provider.

Any deductions permitted under this policy or applicable law, including loss of value caused by excessive handling or missing components, will be communicated before the refund is completed.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at diytoolstore1@outlook.com.

Refused and Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address and for collecting the package when required.

If an order is returned because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address, the actual return and original shipping costs may be deducted from the refund where permitted by law.

Contact Us

For questions about returns, damaged products or refunds, contact:

Manualmaniac™ Customer Support
Email: diytoolstore1@outlook.com